Terms and Conditions

The welcomelover.com is an e-commerce website, owned by the company OMC, Lda. with Tax Identification Number 513607757, localized at Rua João das Regras, nr. 176, ZIP number 4000-291, in Porto - Portugal, with phone number +351 223192134, mobile phone +351 910 695 839 (portuguese Phones) and email: ola@welcomelover.pt

Legislation

We undertake to comply with all current legislation on distance selling and electronic commerce, namely Decree-Laws 143/2001 and 07/2004 (Portuguese law) as well as other legal provisions that apply to this type of commerce.

Copyright

All of our content is protected by law. Any unauthorized copy, in whole or in part, will be subject to severe legal sanctions.

Returns

You can return all items you've purchased within 90 days for whatever reason. We replace the product or make a full refund of the amount paid, except for products on sale or special campaigns. In these cases, the legislation in force applies, 30 days to exchange and/or return the amount paid.

Confidentiality

Since confidentiality is one of our priorities, we undertake to keep all our customers' data confidential, and not to provide them to third parties, nor to disclose them by any other means. In addition, all our items are packaged discreetly, without reference to the content or its origin. The sender will be on behalf of OMC, thus guaranteeing total discretion.

Prices

Mister Cock reserves the right to change prices and specifications without prior notice, however, if this change affects your order we will contact you by email.

Offers

All orders may contain (in addition to the products purchased) some offers limited to existing stock. It may also contain advertising material.

Shipments

All orders are sent by the carriers DPD, DHL Expresso or CTT Expresso with the indication of delivery on the next business day for mainland Portugal.

Deliveries can be delayed, albeit rarely. These delays are the responsibility of the carriers, but we will always be available to collaborate in resolving these situations, trying to minimize the inconvenience caused.

When the order is completed by 3 pm, it is sent on the same day to be delivered the next day, in the case of working days.

It is possible that the shipment is made to a CTT office. To do so, you must select CTT Expresso and select the point where you want the delivery.

Any of the carriers have Pickup Points available for the collection of orders other than the customer's address. At the end of the order, just select this option and choose the place where you want to make the respective withdrawal, for the price of €3.99.

Shipments to the islands of Madeira and the Azores are made via CTT and can take up to 7 working days to be delivered, for the same price as for mainland Portugal. They can be sent via DHL, for the price of €29.99 and it takes up to 3 business days.

Orders over €50 can be shipped free of charge. You must select one of the "Free" options when finalizing the order. Below that value, shipping costs range from €3.99 to €29.99.

To collect the order without shipping costs, you can also choose the option to pick up at the warehouse. Withdrawals must be carried out on working days from 2:00 pm to 5:00 pm, at Rua João das Regras, 176 - Porto.

If the address is outside Portugal, shipping prices differ from country to country. It is best to proceed to checkout and enter the shipping address to find out the respective price, before finalizing the order.

For the rest of Europe, shipments may take 3 to 5 days.

You can also request delivery via courier, for same-day delivery. This type of shipment is only available for deliveries in the municipality of Porto. Delivery is made by a courier from one of the companies available on the market (no mention of the store). The courier picks up the order at a clothing store to ensure maximum secrecy. A delivery schedule must be made, so the customer must contact our store, between 10:00 am and 4:00 pm, to the following numbers: +351910695839 or +351223192134 (portuguese phones). This service costs €11.99 and you always have to pay for the order before receiving it using one of the available payment methods.

Payment methods

1. Bank Transfer
Bank: BPI
Name: OMC, Ltd.
IBAN: PT50 0010 000052853470001 97

2. Credit Card

3. Multibanco reference

4. MB Way

Minimum order value 10€ (VAT included)

Stockouts

All items available at www.welcomelover.com are in stock. If there is a flaw in the ordered item, we will send you an email indicating the new expected delivery time, or we may suggest changing it to another similar item or refunding the amount paid.

Order cancellation

1. The Customer may whenever he wants to cancel his order before it is shipped.
2. All orders that are not paid within 5 working days will be automatically canceled by our system.
For more information, consult our Returns Policy.

Age of Consent

By placing an order at Mister Cock, you are declaring that you are of legal age to purchase the products. If we discover that you are under the age limit or are not legally authorized to order certain products, we will not be obliged to complete the order.

Contract Acceptance

All requests made by you are subject to the right of admission, that is, we can choose not to accept your request.

Situations beyond our control

We are not responsible for any failure, or delay in fulfilling any of our obligations, if this failure is caused by a situation beyond our control and compromised by a third party.

Acceptance of newsletter subscription and news subscription Welcome Lover

When you register on our website, you automatically subscribe to the newsletter and subscribe to Welcome Lover news. To not activate this feature, simply remove the checkmark from the respective icons or cancel via email to ola@welcomelover.pt

Alternative Dispute resolution

In the event of a dispute, the consumer can appeal to a Dispute Resolution Entity for Consumption:

CNIACC - National Center for Information and Arbitration of Consumer Disputes
The faculty of Law of Universidade Nova de Lisboa - Campus de Campolide
www.arbitragemdeconsumo.org

Board main office - Information Centre, Mediation and Arbitration of Consumer Disputes in the Algarve
Building the Nest of Companies - Estrada da Penha 8005-131 Faro
www.consumidoronline.pt

The centre of Arbitration of Consumer Disputes in the District of Coimbra
Av. Fernão Magalhães, n. º 240, 1st
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com

The centre of arbitration of Consumer Disputes of Lisbon
Rua dos Douradores, 116, 2
1100-207 Lisbon
www.centroarbitragemlisboa.pt

Contracts concluded in the Autonomous Region of Madeira
Rua da Figueira Preta, no. 10, 3.Floor
9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt

Information center, Consumer and Arbitration of Porto
Rua Damião de Góis, 31 – Shop 6
4050-225 Port
www.cicap.pt

The centre of Arbitration of Consumer Disputes of the Vale do Ave
Rua Capitão Alfredo Guimarães, n. º 1
4800-019 Guimarães
www.triave.pt

The centre for Information, Mediation and Arbitration of Consumer affairs (Arbitration Court of Consumption)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Parish council of Sé)
4700 - 030 Braga
VIANA DO CASTELO: Av. Rock Paris, no. 103 (Building Vila Rosa)
4900 - 394 Viana do Castelo
www.ciab.pt

In the case of consumer disputes in the online, the consumer can appeal to a dispute resolution system in “line” (RLL), Platform, ODR (“online dispute resolution”), with jurisdiction for the resolution of disputes concerning contractual obligations stemming from sales contracts or service online. Go here to the Electronic Platform of Alternative Dispute Resolution in contracts of sale or services online. To Complaints and Claims – ola@welcomelover.pt. More information at the Consumer Portal (www.consumidor.pt)